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Business Operations Manager

Fremont, CA and Mumbai, IN

Who are we?

Fincent is a new age finance firm whose mission is to bring financial and accounting services into the modern era. We like to think of ourselves as all of the good parts of a startup, without the downsides. We're a tight-knit team of smart, friendly people solving problems together with a shared passion for design, technology and creativity.
Fincent stands at the intersection of neo-banking and SaaS and aims to be a complete financial hub for SMBs. We offer an AI-powered finance team with a real-time dashboard to manage all the finance functions for your business on one platform - bookkeeping, yearly taxes, bill pay & invoicing, financial projections & more.

Sounds Interesting?

If you’re someone who thrives in a dynamic and collaborative workplace, Fincent provides an environment where you will be challenged and inspired daily.
Fincent is growing fast, which means that our core teams and operations infrastructure must constantly be evolving to sustain and further this growth. As a Business Operations Manager, you will work on cross-functional initiatives across the company to help build strategic direction, execution frameworks, process automation and workflow enhancements, KPIs, and team structures necessary to drive Fincent’s growth. You will be trusted to tackle challenging and impactful problems at the company.

The Role

Work with the Head of Operations to identify areas of highest impact across the company, define engagement scopes, and build comprehensive strategies to solve the underlying issues and execute.
In this role, you will partner with senior leaders to achieve successful outcomes through initiatives that result in enhanced infrastructure and processes. Your ability to drive order and create value by addressing root cause analysis will result in the scalability and desired business outcomes that prepare Fincent for hypergrowth.
The life cycle of your projects, at a high level are: Dive into a problem, team, or initiative as an internal consultant, ask questions to learn everything you can about the subject. Remove constraints and use non-incremental thinking to determine how to frame the engagement such that the project can deliver an order of magnitude greater impact. Execute on your plans, frequently doing things yourself as an individual contributor, and laying a solid foundation that can be built upon.
You will ensure that the projects you work on can be sustainable within the function or company without you - either by recommending hiring the right resources or by implementing processes that allow for its success into the future.

Essential Duties & Responsibilities

  • Closely collaborate with cross-functional teams to execute company-wide priorities
  • Develop quantitative and qualitative program goals, Key Performance Indicators (KPIs)
  • Establish a regular operating cadence with cross-functional teams to track, communicate, and
    drive towards set program goals and KPIs. Identify key roadblocks to progress, and work
    efficiently to remove them
  • Independently manage a large scale cross-functional program by developing detailed project
    plans with activity based milestones
  • Improve operational excellence and create efficiency and simplicity by removing obstacles.
  • Collaborate with cross-functional stakeholders in annual business planning, headcount
    management, key organizational metrics and other operational projects
  • Build strong working relationships with business partners from diverse functions. This is a highly
    cross-functional role, so a humble attitude and a high instinct for collaboration are essential
  • Build cross-functional relationships to help solve complex interdisciplinary problems on behalf of
    business stakeholders

What we are looking for

  • You get a kick out of digging deep into the data, thinking from first principles, and delivering the best results - doing whatever it takes to execute on complex projects
  • You have a proven track record for working well across teams and with external partners
  • You excel in analytics and problem solving, have a process-oriented mindset and ability to lead
    people to get things done
  • You have experience in a highly strategic, analytical and operational role in fast-paced
  • You have experience in product or project management, taking initiatives from conception to
  • You have 3-10+ years of experience in consulting or comparable role in high growth tech

What’s it in for you?

This is not the first company for this founding team, and we know how to build sustainable teams by investing in great people, benefits, professional development and work/life balance. As an early member of the team, you’ll be an influencer and a key contributor to driving the success & growth of a company that's changing what's possible in the industry.
If you want to work in a cutting-edge environment that will challenge you to relentlessly build a world leading financial OS for SMBs, to be part of an environment where each day is different from the next and the learning never ends – then join us for a cup of coffee and an exploratory discussion.
You can learn more about us or reach out to us